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33%
Are we meeting your expectations in regards to:
Untitled Survey Field
Never
Seldom
Sometimes
Often
Always
Responsiveness
Being outcome-focused
Our Technical (legal) Knowledge
Attention to Detail / Thoroughness
Long Answer 1
Is there a recent example where we’ve exceeded or fallen short of your expectations?
Know Company
How well do you think we know your company?
10 out of 10
9 out of 10
8 out of 10
7 out of 10
6 out of 10
5 out of 10
4 out of 10
3 out of 10
2 out of 10
1 out of 10
loyalty 1
Do you feel you are getting good value from Simplex?
loyalty 2
What would you say to someone who asked about us?
loyalty 3
Do you feel you can rely on Simplex to solve an issue that may arise in the future?
loyalty 4
If a service issue were to arise, do you feel confident Martine and Geoff would do what it takes to fix it?
research1
If you could change one thing about our service, what would it be?
research2
Are there any issues you'd like us to be able to solve, but currently aren't?
research3
Can you think of any way we could change to bring you greater value?
research4
What's the one thing that we should never stop doing?
NPS
On a scale of one to ten, how likely are you to recommend Simplex to a friend or colleague? 1 - Not Likely 10- Very Likely
10 out of 10
9 out of 10
8 out of 10
7 out of 10
6 out of 10
5 out of 10
4 out of 10
3 out of 10
2 out of 10
1 out of 10
id
Source
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